Returns Policy
At Radars Direct we’re all here to ensure you are 100% satisfied with your purchase, if you would like to return your product please ensure you familiarize yourself with the following information.
We are confident there will be no need for you to return any goods purchased from Radars Direct, although if on the rare occasion the item needs to be returned, the following policy applies.
If the product is faulty
Please retain all receipts for warranty purposes. If you do not have clear proof of purchase, Radars Direct is not obligated to offer you an exchange, refund or repair.
The customer will not be required to pay postage costs for any product purchased by Radars Direct if the customer is not at fault. These conditions apply if a product received by the customer is faulty and is returned within 14 days of purchase. Conditions apply.
All products you receive from Radars Direct are in the original factory seal, most of our products are re-designed and re packed for Australian conditions by our distributors. If in the event you receive a product which is faulty, we ask you to return the item to us, paying all postage costs at that time, if the product fault can and clearly be determined in-store, we will offer you a full refund, exchange, or store credit as well as refund you the costs for sending it back.
If your product becomes faulty from normal use and the product is still under warranty, once proof of purchase has been established, simply send the product back to us, if the product fault can safely and clearly be determined in-store, we will offer you either a refund, exchange, repair or credit, and because our products are authorized by Australian distributor’s, there is no need to delay you by waiting to send the item back to the US for repair. In most cases you will receive a new product replacement, hassle free. Please note that warranty dates do not extend or renew from the date of replacing a product under warranty.
Have you changed your mind?
Radars Direct understands that sometimes customers want to return products to us. We make every effort to make this as simple and straight forward as possible. We can assist you when your return meets our guidelines below.
If a customer decides they no longer require or need a product that was purchased and is un-opened and return in original packaging, we will gladly offer you a full refund or store credit within 14 days of the purchase date. Before we can offer you a refund, we must inspect the item for damage. If any damage is found, we are not able to offer you a refund and the product will be posted back to the customer. We will do our best to attend to any issues you may have with our products.
Upon returning a product because you changed your mind and the product is un-opened you are only required to pay for the return postage costs to the PO Box of Radars Direct. We will not charge you for our service.
If a customer decides they no longer require or need a product that was purchased, and the product has been opened. It must be returned within 7 days of the purchase date as well as ‘as new’ condition. The customer may also be required to pay a fee (varying on the type/brand) for re-packaging the product (to be carried out by Australia’s distributors) and the cost of mailing the product to the supplier.
Non-returnable items
Radars Direct is not able to offer customers a refund under these following circumstances.
- The product has been opened and is outside the time period of 7 days from purchase date.
- The product has been damaged and the customer is at fault.
- If the customer decides to return an unopened item, but is passed the 14 days period.
- The customer purchased a product, which has become faulty, but is out of warranty.
What happens if I bought a product, and it is under warranty but I cannot find my receipt?
Unfortunately Radars Direct will not accept a bank or credit card statement unless the amount shown on that statement directly corresponds to the amount at which the product in question was purchased. Radars Direct keeps copies of all transactions for items sold so if we can match the transaction details to yours at that time place and date then you may return your item if the warranty claim is therefore approved by the units manufacture.
